Privacy Policy
Last updated: March 4, 2026
At Reserved Technology ("Reserved", "we", "us"), we are committed to protecting the privacy of our users. This policy describes how we collect, use, store and protect your personal information when you use our management platform for beauty and health businesses.
1. Information we collect
1.1 Account data
When you register on Reserved, we collect: full name, email address, phone number and profile photo (optional).
1.2 Business data
When setting up your business, we collect: business name, address, reference code, subscription plan and billing data.
1.3 Your clients' data
When you register clients on the platform, the following is stored: name, email, phone, address, relevant medical data (allergies, medications, blood type, skin type), occupation, tax data (RFC) and emergency contact. You are responsible for obtaining your clients' consent to store this information.
1.4 Appointment and service data
We record information about appointments (date, time, status, amount), service history, purchases and payments made within the platform.
1.5 Browsing data
We collect technical information such as IP address, browser type, operating system and pages visited within the platform.
2. How we use your information
- Provide and maintain the Reserved service
- Process payments and manage subscriptions through MercadoPago
- Send appointment reminders via WhatsApp and push notifications
- Improve user experience and platform performance
- Communicate important service updates
- Comply with applicable legal and tax obligations in Mexico
3. Storage and security
Your data is stored on secure servers provided by Supabase (Amazon Web Services infrastructure). We implement the following security measures:
- SSL/TLS encryption on all communications
- Row Level Security policies on the database
- Secure authentication with JWT tokens
- Role-based access control (owner, admin, editor, viewer)
- Automated daily backups
4. Sharing information
We do not sell, rent or share your personal information with third parties, except in the following cases:
- With MercadoPago for payment and subscription processing
- With Google Calendar when you activate calendar sync
- With messaging service providers (WhatsApp) for sending reminders
- When required by law or competent authority in Mexico
5. Your rights (ARCO Rights)
In accordance with Mexico's Federal Law for the Protection of Personal Data Held by Private Parties (LFPDPPP), you have the right to:
- Access: Know what personal data we hold about you
- Rectification: Correct inaccurate or incomplete data
- Cancellation: Request the deletion of your data
- Opposition: Object to the processing of your data for specific purposes
To exercise these rights, send an email to atencion@reserved.technology with your request.
6. Data retention
We retain your data while your account is active. If you cancel your subscription, your data is kept for 90 days before being permanently deleted. Billing data is retained for the period required by Mexican tax legislation.
7. Minors
Reserved is not intended for anyone under 18 years of age. We do not knowingly collect information from minors. If we discover that we have collected data from a minor, we will delete it immediately.
8. Changes to this policy
We may update this policy periodically. We will notify you of significant changes by email or through a notice on the platform. Continued use of the service after changes constitutes your acceptance.
9. Contact
If you have questions about this privacy policy, contact us at:
Email: atencion@reserved.technology
Phone: +52 33 1600 6488
Reserved Technology
Mexico