Terms and Conditions

1. Service description

Reserved is a software-as-a-service (SaaS) platform designed for beauty and health businesses in Mexico. It offers tools for managing schedules, clients, payments, inventory and client communication.

2. Registration and account

• You must be 18 or older to create an account
• You are responsible for maintaining the confidentiality of your login credentials
• The information provided must be truthful and up to date
• Each business must have a separate account
• You may not share your account with unauthorized third parties

3. Plans and pricing

Reserved offers different subscription plans (Apertura, Básico, Pro, Integral). Prices are in Mexican pesos (MXN) and may change with 30 days prior notice. All plans include a 14-day free trial with no credit card required.

4. Billing and payments

• Payments are processed through MercadoPago
• Billing is monthly or according to the selected period
• Charges are automatically applied on the renewal date
• In case of failed payment, grace days are granted before suspending the service
• Refunds are evaluated on a case-by-case basis within the first 14 days

5. Cancellation

You can cancel your subscription at any time. Upon cancellation, you will retain access to the service until the end of the paid period. There are no penalties for early cancellation. After cancellation, your data is retained for 90 days before being deleted.

6. Acceptable use

You agree not to:

• Use the platform for illegal or unauthorized activities
• Attempt to access other users' accounts or data
• Send spam or unsolicited messages through the integrations
• Reverse engineer or attempt to extract the source code
• Overload servers with excessive automated requests
• Store information that violates third-party rights

7. Intellectual property

Reserved Technology owns all intellectual property rights over the platform, including software, design, logos, texts and functionalities. The data you enter on the platform is your property and you can export it at any time.

8. Responsibility for client data

As a Reserved user, you are the data controller for your clients' personal data. You must:

• Obtain your clients' consent to store their data
• Comply with the LFPDPPP and other applicable legislation
• Inform your clients about the use of their data
• Address your clients' ARCO rights requests

9. Service availability

We strive to keep Reserved available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted availability. Interruptions may occur due to scheduled maintenance, updates or circumstances beyond our control.

10. Limitation of liability

Reserved is provided "as is". We are not liable for indirect, incidental or consequential damages arising from the use or inability to use the platform. Our maximum liability is limited to the amount paid by the user in the last 12 months.

11. Modifications

We reserve the right to modify these terms. Significant changes will be communicated with at least 30 days advance notice by email. Continued use of the service after changes constitutes your acceptance.

12. Governing law and jurisdiction

These terms are governed by the laws of the United Mexican States. Any dispute will be resolved before the competent courts of Mexico City.

13. Contact

For questions about these terms, contact us at:

Email: atencion@reserved.technology

Phone: +52 33 1600 6488

Reserved Technology

Mexico